Communication Policy

At AustraliaRXMeds, we always look to provide you with a clear means of communication. We send you text messages during different stages of the order, right from payment to delivery. This is just to notify you and help you track the details of your order.

Apart from this, you can contact us on our customer helpline number in case you want to clear out any doubts or have any queries. Our job is simple, and that is to provide our customers with maximum convenience so that they can get information at the right time.

What Do We Communicate With You?

We send regular updates from our end about the stages at which the order is processed. For example, the first means of communication occurs when a customer is about to make an order. Here we will send an OTP verification message to your phone just to ensure that are phone number you gave is correct.

Here are the stages in which you will receive messages from our end

• Order verification is when we confirm your mobile number.
• Order confirmation once the payment is done and the order is confirmed at our end.
• Tracking order, where we send a few messages during the delivery of your package to your address.
• Package delivery failure is when we are not able to track your address, because the parcel is returned to our facility.

What Sort Of Communication Do We Not Encourage?

We do not encourage any type of false communication with our customers. We believe that it is communication that helps bring out the trust and faith of the people to order medicines from our portal, and hence, it has to be accurate and on time always. Here is the sort of message we do not encourage from our end.

• Request for any sensitive information like your bank account number, credit or debit card number, PIN, CVV, and others.
• We also do not send you any form of promotional text messages.

Assistance

Apart from usual communication from our end, we feel that customers do have a lot of queries and doubts all the time. Here is how we can assist you.

Call us anytime on our helpline number, where you can communicate with our telephone executives and discuss anything from tracking your orders to payment details, and so on. You can reach out to us at +1 256 6644170.

Or else you can contact us by email and write to us at [email protected]. We always encourage you to send your feedback or any doubts or queries here.

Managing Your Preferences

We always believe in giving customers their privacy. In addition, this is why we give rights to customers to control the communication being given from our end through the following ways-

• Unsubscribing from our newsletter and promotional emails.
• You can also stop messages from being sent from our end.
• You can delete cookies from our website that store the necessary information.

We are always here to communicate with you to give you hassle-free and convenient services.